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BAKERY & RESTAURANT

Return & Refund Policy

Effective Date: 6-12-25

1. All Sales Are Final

Due to the nature of our products, all food sales are final. We do not accept returns or offer refunds on any items once they have been prepared.

 

2. Cancellations

If you wish to cancel an order, please call us as soon as possible.

  • Cancellations may be accepted only if food preparation has not yet started.

  • Once we begin preparing your order, we cannot cancel or refund it.

All cancellation decisions are made at our discretion on a case-by-case basis.

 

3. Incorrect or Unsatisfactory Orders

If there is an issue with your order—such as receiving the wrong item or a quality concern—please contact us within 24 hours of pickup.

We may offer:

  • A replacement item

  • A store credit

  • Or another appropriate resolution

We do not issue cash refunds under any circumstances.

 

4. Allergies & Preferences

Please notify us of any food allergies or dietary restrictions when placing your order. We are not liable for reactions caused by uncommunicated allergies or customer preferences.

 

5. Contact Us

If you have a question or concern about your order, please reach out:

Shanta’s Bakery and Restaurant
107-04 Liberty Ave, Ozone Park, NY 11417
(718) 845-3570

107-04 Liberty Ave, Ozone Park, NY 11417

Hours of Operation

Open Daily

9:30 AM – 9:00 PM
Closed Tuesdays

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